Contact
You are welcome to shoot us a message, but check out these FAQs first:
How do I place an order for Ghosts?
Ghosts pre-orders are temporarily sold out. We plan to reopen orders in early 2026. There’s no waitlist at this time, but you can join our forum to keep in touch and receive stock updates. Pre-orders for Sparks and Ribbons are still open.
Do you have an email newsletter?
The Kinotone forum works like a mailing list. We share updates in the “Announcements” category, which sends an email to all users. We give the forum early access to restocks, new devices, etc.
I pre-ordered multiple pedals with different shipping timelines. How will that work?
If you placed a single order with multiple pedals it will ship when the last pedal is ready by default. However, if you would like us to ship them when they become available we are happy to – just shoot us an email at support@kinotoneaudio.com
Are import fees included in the cost at checkout?
Kinotone does not cover import fees for international orders. Any import fees / taxes are handled directly with the courier service prior to delivery.
Can you ship to [xyz country]?
Most likely. We ship flat rate international via DHL Express or FedEx. If you don’t see your country listed at checkout, shoot us a message and we’ll look into it.
Do you offer discounts to musicians?
We do not. All of our customers are musicians.
I’d like to make a demo video for you. Can you send me a pedal to check out?
As a small company with limited inventory we are unable to accommodate most requests for demo units.
I’m a distributor / dealer — any chance I can stock your pedal?
Sales are directly through our webstore.
I submitted a contact form awhile ago and haven’t gotten a response. Why not?
We do our best to respond to contact forms within 2 business days. If it’s been longer and you haven’t heard back, our email may have landed in spam. If you don’t see one there, you can send your message to support@kinotoneaudio.com and we’ll reply directly.
Still have a question? Ask away!