Contact

You are welcome to shoot us a message, but check out these FAQs first:

The pedal I want is out of stock on your site. When can I order one?
We’re currently focusing on new product development but are also working on another batch of Ribbons. This should be available in late February of 2025. To stay informed about stock we recommend signing up on the Kinotone forum. Sale dates and updates are shared in the “Announcements” category, which sends an email to all forum users.

Do you offer discounts to musicians?
We do not. All of our customers are musicians.

I’d like to make a demo video for you. Can you send me a pedal to check out?
As a small company with limited inventory we’re unable to accommodate most requests for demo units.

I’m a distributor / dealer — any chance I can stock your pedal?
Sales are directly through our webstore at this time.

Can you ship to [xyz country]?
Most likely! We typically ship flat rate international via DHL Express. If you don’t see your country listed at checkout, shoot us a message using the form below and we’ll get it sorted.

Are import fees included in the cost at checkout?
Kinotone does not cover import fees for international orders. Any import fees / taxes are handled directly with the courier service prior to delivery.

I submitted a contact form awhile ago and haven’t gotten a response. Why not?
We do our best to respond to contact forms within 2 business days. If it’s been longer and you haven’t heard back, our email may have landed in spam. If you don’t see one there, you can send your message to support@kinotoneaudio.com and we’ll reply directly.

Still have a question? Ask away!