Hi there! You are welcome to shoot us a message, but check out these FAQs first:
How can I purchase a pedal?
Ribbons is currently available for pre-order through our webstore. We are on track to start shipping units in mid-April, in order received. Our goal is to get all units our during the month of April. Once we get closer we’ll share shipping updates on this page of our forum. Kinotone is a tiny team so please be patient with us — we are working as fast as we can.
Do you have a mailing list?
Not exactly, but if you sign up on the forum you’ll receive a weekly email digest about new topics, including any big announcements. The forum is generally the best place to keep in touch. We also share information on our Instagram page.
Do you offer discounts to musicians?
We do not. All of our customers are musicians.
I’d like to make a demo video for Ribbons. Can you send me a unit to check out?
Sorry but all demo units have been allotted and we don’t have extra inventory to comp or loan out.
I’m a distributor / dealer — any chance I can stock your pedal?
All sales are directly through our webstore. It’s possible we might explore a few dealer relationships in the future, mainly because we’d love to make it easier for folks outside the U.S. to get their hands on Kinotone products. We don’t have plans to do this anytime soon but feel free to drop us a line if you’d like to introduce yourself!
Can you ship to [xyz country]?
Most likely. We ship flat rate international via DHL Express, and have added a number of different countries to our webstore as people have expressed interest in purchasing. If you are trying to place an order and don’t see your country listed, shoot us a message using the form below and we’ll get it sorted. DHL has generally worked out great, but we just like to confirm it’s reliable before supporting new places.
Are import fees included in the cost at checkout?
No. Kinotone does not cover import fees for international orders. They can vary a lot by country, and as a small business we are simply not able to absorb those costs. Any import fees / taxes are handled directly with the courier service (DHL) prior to delivery. One thing we do currently offer is a 25% discount on the flat rate shipping cost.
I submitted a contact form awhile ago and still haven’t gotten a response. Why not?
We do our best to respond to all contact forms within 2 business days. If it’s been longer and you haven’t heard back, our email may have landed in your spam folder. Try searching for a response from email@example.com. If you don’t see one, send us a message at that email address and we’ll reply directly.
Still have a question? Ask away: