Contact

You are welcome to shoot us a message, but check out these FAQs first:

When will Ribbons be back in stock?
Ribbons is currently available for pre-order through our webstore.

When will Sparks be back in stock?
For now we’re focusing on fulfilling the current batch of Ribbons. We plan to build up and sell more Sparks sometime in the fall. Once we have more info to share we’ll post about it on our forum.

Do you have a mailing list?
Kinotone forum users receive an email as soon as we announce anything. That’s the best place to keep in touch! We are also on Instagram.

Do you offer discounts to musicians?
We do not. All of our customers are musicians.

I’d like to make a demo video for you. Can you send me a pedal to check out?
In general our inventory is limited and we aren’t able to accommodate most requests for demo units.

I’m a distributor / dealer — any chance I can stock your pedal?
All sales are directly through our webstore at this time.

Can you ship to [xyz country]?
Most likely. We typically ship flat rate international via DHL Express. If you don’t see your country listed at checkout, shoot us a message using the form below and we’ll get it sorted.

Are import fees included in the cost at checkout?
Kinotone does not cover import fees for international orders. Any import fees / taxes are handled directly with the courier service prior to delivery.

I submitted a contact form awhile ago and still haven’t gotten a response. Why not?
We do our best to respond to all contact forms within 2 business days. If it’s been longer and you haven’t heard back, our email may have landed in your spam folder. Try searching for a response from support@kinotoneaudio.com. If you don’t see one, you can send your message to that email address and we’ll reply directly.

Still have a question? Ask away!