You are welcome to shoot us a message, but check out these FAQs first:
How do I get stock updates?
The Kinotone forum works like a mailing list. We share updates in the “Announcements” category, which sends an email to all users. The forum gets first access to restocks, new devices, etc.
When can I place an order for Ghosts?
Ghosts is temporarily sold out while we work on fulfilling pre-orders placed in March. We will open orders again once we’re caught up. If you join our forum you’ll receive an email heads up.
What about Sparks and Ribbons?
We plan to sell a batch of Sparks later in the spring. There will likely be more Ribbons in the spring as well.
Are import fees included in the cost at checkout?
Kinotone does not cover import fees for international orders. Any import fees / duties are handled directly with the courier service prior to delivery.
Can you ship to [xyz country]?
Most likely. We ship flat rate international via FedEx or DHL Express. If you don’t see your country listed at checkout, shoot us a message and we’ll look into it.
Do you offer discounts to musicians?
We do not. All of our customers are musicians.
I’d like to make a demo video for you. Can you send me a pedal to check out?
As a small company with limited inventory we are unable to accommodate most requests for demo units.
I’m a distributor / dealer — any chance I can stock your pedal?
Sales are directly through our webstore.
I submitted a contact form awhile ago and haven’t gotten a response. Why not?
We do our best to respond to contact forms within 2 business days. If it’s been longer and you haven’t heard back, our email may have landed in spam. If you don’t see one there, you can send your message to support@kinotoneaudio.com and we’ll reply directly.
Still have a question? Ask away!