Contact

You are welcome to shoot us a message, but check out these FAQs first:

When will Ribbons be back in stock?
We are currently working on fulfilling all of our fall 2024 pre-orders for Ribbons. Please check here for shipping updates.

When will Sparks be back in stock?
Likely before the end of the year! Once we have more info to share we’ll post about it on our forum.

Do you have a mailing list?
If you create an account on the Kinotone forum you’ll receive an email as soon as we announce anything. That’s the best way to keep in touch. We are also on Instagram.

Do you offer discounts to musicians?
We do not. All of our customers are musicians.

I’d like to make a demo video for you. Can you send me a pedal to check out?
In general our inventory is limited and we aren’t able to accommodate most requests for demo units.

I’m a distributor / dealer — any chance I can stock your pedal?
Sales are directly through our webstore at this time.

Can you ship to [xyz country]?
Probably! We typically ship flat rate international via DHL Express. If you don’t see your country listed at checkout, shoot us a message using the form below and we’ll get it sorted.

Are import fees included in the cost at checkout?
Kinotone does not cover import fees for international orders. Any import fees / taxes are handled directly with the courier service prior to delivery.

I submitted a contact form awhile ago and haven’t gotten a response. Why not?
We do our best to respond to all contact forms within 2 business days. If it’s been longer and you haven’t heard back, our email may have landed in spam. If you don’t see one there, you can send your message to support@kinotoneaudio.com and we’ll reply directly.

Still have a question? Ask away!